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support@zbselfbanking.com
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Frequently Asked Questions
Need more information?
Contact: support@zbselfbanking.com
How can I open a new account?
You can open your self-banking online or visit any of our branches. Our team will guide you through the process and help you choose the best account for your needs. Your individual or business bank will need to pass a strict KYC/KYB verification to ensure your identity. Submit required documents and await approval. Contact us online, in-person at your nearest ZeroBorder or partner location for more details.
How does it work? How Do i Deposit funds?
💡 **How It Works**
1. **Convert your government-issued currency on the platform/exchange of your choice.** Exchange your fiat for trusted digital assets like **USDT, BTC, MYID, ETH, or USDC**.
2. Deposit your crypto into your **MYIDverified self-banking account address**.
3. Bridge the crypto you want protected with MYID security and recovery features to the Clarus Blockchain. The "Bridge" button is located prominently in your account.
4. All done. **Enjoy true financial freedom** Save 95%+ in fees, gain immunity from closures or confiscation, and access the world’s most advanced security and recovery features.
No more high transaction or gas fees, slow transaction times or lost assets due to theft/scams/negligent loss.
What should I do if I lose my account login/password?
If you lose your login or password, immediately report it either online or at one of our ZeroBorder locations. Our team will assist you recover access to your self-banking account with a new temporary login and password.
What should I do in a case of theft or scam?
In a case of account theft or scam, immediately report it either online or at one of our ZeroBorder locations. Our team will assist you recover stolen or scammed account assets. Recovery of stolen/scammed funds typically range from one to 3 days. The cost of recovery is charged to the thief/scammers account.
How can I check my account balance?
Check your balance via your mobile banking app. You can also visit a branch for assistance. Stay updated on your finances anytime.
What are the fees associated with my account?
0.15% per transaction. As an example, sending $100 USDT would result in a $0.15 USD fee. This is a savings of 95% or more compared to traditional banking, VISA/Mastercard or Bitcoin/ethereum network fees. 100% of our transaction fees are used to support our network and services. We are a non-profit publicly owned and managed by the platform/self-banking participants.
Who owns zeroBorder Self-Banking Centers, MYIDverified accounts, CLARUS Money Project?
ZeroBorder Self-Banking Centers, MYIDverified Accounts, and the CLARUS Money Project are built to be **publicly owned, user-managed, and truly decentralized — free from any central authority.
By participating, you’re joining a **revolutionary financial and technological infrastructure** where every individual becomes **their own bank** — immune to traditional control, interference, or closure.
All decisions, transactions, and interactions happen in a **permissionless, user-driven environment**, with each user retaining **full control and full responsibility**.
> **This is the foundation of a fairer economic system — where your money works for you. Fully yours. Unstoppable. Immune to confiscation. Built for freedom.
**“Zeroborder LLC registration number 2025-001674991, 30 N Gould St Ste R Sheridan, WY 82801 USA. Singapore Business Federation Center, 160 Robinson Road, #14-04, Singapore 068914. 4312, El Salvador, C.A. Calle Cuscatlan, Colonia Escalon San Salvador. ZeroBorder Self-Banking Centers, the CLARUS Money Project, MY IDENTITY Coin (MYID), OkGlobal, MYIDverifiedoperates as a decentralized, non-custodial platform that is not domiciled in, nor dependent upon, the laws or regulatory regime of any single country or jurisdiction. The architecture of our technology ensures that no central entity can exercise unilateral control, suspension, or confiscation of user accounts. For purposes of formality and to facilitate engagement with regulators, financial institutions, and commercial partners, we have voluntarily established corporate registrations in multiple jurisdictions worldwide - including the United States, Singapore, and El Salvador. These entities exist to provide an additional layer of administrative transparency and legal interface, but they are not operationally required for the functioning, continuity, or enforceability of our self-banking platform and its associated technologies. This dual approach of technological decentralization coupled with voluntary global registrations provides users with the confidence of a borderless system, backed by the credibility of recognized legal structures.”**
Transparency and Accountability Statement All accounting, operational, and administrative expenditures of ZeroBorder Self-Banking Centers are maintained with the highest standard of financial transparency and integrity. Every expense, allocation, and transaction is recorded in a verifiable manner and made publicly accessible through our online transparency portal. This open-ledger approach ensures that all stakeholders—including users, partners, regulators, and the general public—may review and verify how operational funds are utilized at any time. Detailed records are periodically audited, reconciled, and updated to reflect the most accurate and current information available. By providing unrestricted visibility into our financial operations, we uphold our commitment to fiscal responsibility, ethical governance, and public accountability. This practice not only reinforces confidence in our organization’s integrity but also establishes a model of operational openness rarely seen in the financial technology and blockchain sectors.
100% of all fees are reinvested to strengthen, secure, and expand our network—ensuring that our project continues to serve the best interests of our global community. ZeroBorder Self-Banking Centers operate under a non-profit operational model, designed solely to cover essential costs. Any surplus funds are either used to reduce fees for users or reserved for emergency operational needs to maintain long-term stability and protection for our members.